Contact Us to learn more
Email: sales@alabanza.com
Toll-Free: 800-361-2682
World-Class Hosting Support at Alabanza
Our clients benefit from Alabanza’s years of hosting experience
Account Management
Your Account Manager is your first point of contact with the Alabanza team. Our Account Managers develop solid relationships with their clients, to the point where some customers rely on their opinions before making non-IT related business decisions.
The Account Manager fulfills the following roles:
- Serves as the "human touch" in what is a technical business
- Provides a detailed walk-through of our Domain System Manager (DSM®) and Alabanza services
- Establishes payment processors so you can accept orders via DSM
We staff Account Managers with the following characteristics:
- Customer service and/or technical support experience
- Extensive training in Alabanza’s systems and customer issues
- Feature an average of four years experience
Technical Support
You will have access to a team of customer support personnel for your application-related needs. Our technical support team members generally know many clients by name and follow a highly intensive, personalized approach to support.
The technical support staff fulfills the following roles:
- Accessible by toll-free phone 24 hours a day, 7 days a week
- Resolve front-end questions or issues
- Provide updates on new products and services
- Track open support tickets
The technical support staff has the following characteristics:
- Follow a team approach
- Trained in-house by the experienced support management team
- Vigilant to pager and email monitoring
- Feature an average of three years experience in a Linux environment
Network Operations Support
Our network operations support staff is on hand to help you solve unexpected issues.
The network operations support staff fulfills the following roles:
- Provide instant response to emergency tickets
- Maintain senior technician availability 24 hours a day, 7 days a week
- Maintain system administrator availability 24 hours a day, 7 days a week
The network operations staff has the following characteristics:
- Follow a team approach to customer support
- Feature an average of five years experience in a Linux environment
- Certifications include CCNA, Linux, and RedHat
- Trained in-house by the experienced support management team
- Vigilant to pager and email monitoring
Are you an existing Alabanza client seeking technical support?
You may contact technical support by calling 1-800-361-2682 or you may use your NaviView account to submit a support ticket.
Alabanza is committed to providing world-class customer service. Whether you host ten or ten thousand web sites, Alabanza delivers the highest level of customer support in the industry. Let Alabanza’s support team help you grow your hosting business with our full range of business experts standing behind you.
While you are the first level of support for your customers, Alabanza’s support team is there to provide the next level of technical support for our automated hosting suite.
Contact our team and learn how we help support your business.
Learn more about our comprehensive hosting software suite.
Get info on our most up-to-date programs and incentives.
Alabanza now offers dedicated server configurations.